Dog Gold Stamping
All our leather goods are handcrafted to order. Please allow 5–10 business days for production before your item ships. During high-demand periods and around the holidays, production may extend to 15 business days.
Orders are shipped with UPS, Purolator or Canada Post
Canada
- Expedited: 2–7 business days
- Express: 2–4 business days
USA
- 5–10 business days
International
- Air (no tracking): 1–2 weeks
- Express (with tracking): 10–14 business days
If a package is returned to us for any reason, the customer is responsible for return charges plus any new shipping fees. Customers are also responsible for any customs or duty charges incurred upon delivery.
At La Compagnie Robinson, we stand for quality and durability. This is why we offer you a lifetime warranty by repairing the products you purchase with us.
This warranty covers the stitching and the hardware. It does not cover neglect, misuse, staining, the natural patina process of the leather (with time), or watermarks.
Don't forget that the beauty of vegetable-tanned leather is characterized by unique variations and the subtleties of color and texture in the grain. Leather products require conditioning and basic care to ensure the longevity of the leather.
Every item will be reviewed before being repaired. Please allow us some time to fix the products.
For all other inquiries or questions regarding your warranty or products, write us at info@therobinson.co — we are happy to help.
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