Our leather goods are all made by hand. Please allow 5 to 15 business days for production before shipping.
All our orders are shipped using Canada Post (Canada only).
For deliveries in Canada and the United States, expect 2 - 7 business days for regular shipping and 4 business days for express shipping.
For international orders, the estimated delivery time is 4 - 12 weeks for regular shipping and 10 -16 business days for express shipping, depending on the country.
If a package is returned to us for any reason, the customer is responsible for any return charges, plus any new shipping fees that occur.
Customers are responsible for any customs or duty charges that are incurred by shipping to their destination.
All sales are final. We do not allow any refunds for now.
At Robinson Company we stand for quality and durability. That is why we offer a lifetime warranty by repairing any products you purchase with us.
This warranty covers the stitching and the hardware. It does not cover neglect, misuse, staining, watermarks or the natural patina which develops on leather over time.
Our products are made of vegetable tanned leather, which is characterized by unique variations in the subtleties of colors and texture of the grain. To extend the life of our leather goods, our products require leather conditioning and basic care.
Every product will be reviewed before being repaired. Allow 10 - 15 days of repair time before your item is shipped back to you.
To inquiries about our warranty or products, write us at firstname.lastname@example.org. We are happy to help!
Ariane & Patrice